NOW SPINNING
Operations Lead | CRM & Gamification Operations | Radio Producer & Music Curator | Multimedia Language Coach | Team Mentor
📱 CONTACT
✉ koukidis@gmail.com
📍 Bulgaria 🇧🇬 & Greece 🇬🇷 [EU dual residency]
🎓 EDUCATION
Bachelor's Degree in Language Arts, Portuguese - Unisul
Santa Catarina, Brazil 🇧🇷 - 2005-2008
[Greek-Translated Degree 🇬🇷]
🚀 RECENT UPGRADES
🎯 CAREER GOALS
👑 Expand Leadership Opportunities
💻 Enhance Technical Expertise
🌐 Broaden Project Scope
🏆 Pursue Certifications and Additional Qualifications
🎹 Music Production Experience
💿 Digital Media Creation Skills
📝 Music Publishing Knowledge
🛠️ SKILLS
Operations & Leadership
👥 Adaptive Coaching
🧩 Strategic Solutions
⚡ Operational Optimisation
🔧 Incident & Issue Management
🤝 Cross-Functional Collaboration
🌍 Multilingual Communication
Marketing & Content
🎬 Content Production
📱 Social Media Strategy
📊 Digital Analytics
🎯 Campaign Management
📝 Copywriting
🎙️ Podcast Production
Digital & Community
📨 Newsletter Creation
🔍 SEO Fundamentals
🌐 Community Building
📣 Event Promotion
🎭 Creative Direction
📈 Growth Hacking
🎬 DIGITAL MEDIA & SOCIAL MARKETING SHOWCASE
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London Burning Web Radio was founded as a passion project dedicated to discovering and promoting talented independent artists globally. This platform became a hub for underground music culture and connected artists with new audiences across continents. The project ran from 2011 to 2017. Many radio ID spots featuring artists like The Charlatans, The Church, Luna, Milltown Brothers are hosted on the radio's Soundcloud channel.
Newsletter Samples:
🎙️ London Burning Web Radio - Membership confirmation
Newsletter welcoming new members to the London Burning Web Radio community with membership benefits and engagement options.
🚗 Google Street View Campaign in South Africa
Team coordination newsletter for another "Super Turbo Week" campaign, outlining objectives and targets for motorway coverage in South Africa.
🎵 Radio ID Spots - Soundcloud
🌎 GLOBAL JOURNEYS
- 🇬🇷 Greece - Home country
- 🇧🇬 Bulgaria - Second home
- 🇷🇸 Serbia - Balkan connection
- 🇦🇷 Argentina - Beloved country
- 🇺🇾 Uruguay - River Plate region
- 🇵🇾 Paraguay - Special Hospitality
- 🇨🇱 Chile - Pacific coast exploration
- 🇧🇷 Brazil - Portuguese-speaking connection
- 🇬🇧 England - Hub for music gems and underground sophisticated sounds
- 🇫🇮 Finland - Nordic experience
- 🇩🇰 Denmark - Short stay in Copenhagen
- 🇸🇪 Sweden - Launching Operations in the south
🎭 LIFE ENTHUSIASMS
🏃 Running (not jogging - running is more intentional with better form and pacing)
⚽ Football - both watching and playing
🎮 EA Sports FC on PlayStation - FIFA follower since 1994
🎧 Underground Music Curator - collector of non-mainstream sounds
🚴 Cycling - urban exploration on two wheels
🏊 Swimming - especially in natural bodies of water
✈️ Travel Explorer - experiencing diverse cultures
🥣 Corn Flakes Enthusiast - breakfast of champions
🍦 Lemon Popsicle Aficionado - the perfect summer refreshment
🍆 Baba Ganoush Connoisseur - appreciator of Mediterranean cuisine
🐕 Black Labrador Admirer - dog lover extraordinaire
🍊 Orange Juice Devotee - freshly squeezed preferred
🚢 Maritime Enthusiast - fascination with vessels and naval history
♨️ Hammam Frequenter - traditional bath culture explorer
🗣️ Language Collector - passionate about linguistic diversity
🔊 Loud Music Appreciator - volume at eleven
👤 PROFILE
Customer Success Manager at Smartico.ai, specialising in CRM automation and gamification for the iGaming industry. Extensive background in operations leadership, team coaching, and cross-functional project management across EMEA markets with Google Street View. Proven track record in tutoring and mentoring international teams, with multilingual capabilities (Portuguese, English, Spanish, Greek) and hands-on technical expertise. Passionate about people development, strategic problem-solving, and bridging technology with client success. Experience spans digital marketing, community management, language education, and large-scale operational coordination across diverse cultural contexts.
🌐 LANGUAGES
🇧🇷 Portuguese: Native
🇬🇧 English: Advanced
🇦🇷 Spanish: Fluent
🇧🇬 Bulgarian: Basic
🇬🇷 Greek: Intermediate
💼 EXPERIENCE
Customer Success Manager | CRM & Gamification Specialist
September 2025 – Present
Operations Lead | Project Manager | Community Manager | Team Coach
December 2019 - July 3, 2025
Multilingual Financial Support
January 2016 - November 2019
Portuguese Professor
November 2014 - July 2015
⏪ PREVIOUS EXPERIENCES
🗣️ English and Portuguese Language in South American schools - Brazil and Argentina
📈 Digital Marketing at ByCupon - Buenos Aires - Argentina
🎙️ Web radio producer at London Burning Web Radio
💼 Sales Manager at Bronzatto - Porto Alegre - Brazil
💾 SOFTWARE EXPERIENCE & RATINGS
Below is a list of software and applications I've used across different platforms. Each has been rated on a 5-star scale based on my personal experience.
Project Management & CRM
Task Management & Productivity
Media & Entertainment
Email & Communication
Reading & Content Management
Cloud Storage
🗺️ Site Navigation
Founder & Curator - London Burning Web RadioBachelor’s Degree in Language Arts (Portuguese & English) - Universidade do Sul de Santa Catarina - UNISUL / Tubarao, Brazil